Free Shipping over A$39 / US$29 / £22 / CA$27
FAQ
GENERAL QUESTIONS
How is Dayroom different from other online stores?
Our platform is built to serve as a place of “smart” shopping. We are not a brand, thus there is no brand mark-up. We partner up directly with factories in order to minimize the final retail price you pay - absolutely free of those old retail chains with bunch of middle-man cost built up on the cost of the product itself. We work hard exploring hundreds of factories worldwide to deliver you highest quality at lowest prices.
How do you guarantee the product quality?
Dayroom’s buying team is consist of experienced professionals with rich and extensive background knowledge in variety of product categories from home textile, knitted clothing, woven clothing, shoes, kitchen appliances, small electronic goods and so on. Our buying team travel and visit factories on regular basis in order to make sure we find the top 3% of factories with the highest quality standards and ethical working condition.
RETURNS & EXCHANGE
What is your return policy?
All purchases made on dayroom.co except underwear (including bras, sports bras, leggings, panties, boxer briefs and etc.) may be returned in 14 days. Please make sure that items are unworn, unwashed for clothing category and undamaged for other product categories. All items desired to be returned must be in its original condition including all components of original packaging.
How do I return?
Please contact our customer service at cs@dayroom.co with reference of your order number. We will get back to you shortly with detailed instruction in 1-2 business days.
ORDERS & SHIPPING
When can I expect arrival?
In order to offer the lowest possible price, we work directly with our source of manufacturers worldwide. All products will be shipped directly from the product’s country of origin. However, we still put a lot of focus on making sure the items get delivered to you as quickly as possible. Usually you will receive your order in 5-12 business days from purchasing date (depending on the category of the items). Wooden, magnetic, and electronic products may take longer for customs clearance.
To what countries do you ship to?
We currently ship to Australia, US, Canada, UK, South Africa, France, Italy, Spain, Austria, Belgium, Netherlands and Germany. For the shipping time of most of the items, please refer to the table below.
Country Work Days
Australia 5 - 12
Canada 5 - 9
UK 5 - 7
US 5 - 9
South Africa 5 - 10
France 5 - 7
Italy 5 - 10
Spain 7 - 15
Austria 5 - 10
Belgium 5 - 10
Netherlands 5 - 10
Germany 5 - 10